General Terms and Conditions of Sale Peter and May "e-commerce" customers
Updated as of 1 st September 2026
These general terms and conditions of sale (hereinafter the "General Terms and
Conditions of Sale") apply to any purchase made by an internet user / natural person
(hereinafter the "Customer") on the website https://www.peter-and-may.fr/
(hereinafter the "Site") by PM PARIS, a SAS operating the brand "Peter and May"
registered with the Paris Trade and Companies Register under number 790 197 487,
with its registered office at PM PARIS, 8 boulevard de la Madeleine, 75009 Paris,
France (hereinafter the "Seller" or "PM Paris").
IMPORTANT
Any order placed on the Site implies the Customer's unconditional acceptance of
these General Terms and Conditions of Sale.
Article 1. Definitions
The terms used below have the following meaning in these General Terms of Sale:
"Customer" means the Seller's contracting party who is a consumer within the
meaning of Article liminaire of the French Consumer Code, i.e. any natural person
acting for purposes that do not fall within the scope of their commercial, industrial,
artisanal, liberal or agricultural activity.
As such, it is expressly provided that this Customer acts outside of any commercial
activity and as a final consumer.
The Customer is clearly informed and acknowledges that the Site is intended for
consumers and that professionals must contact the Seller's sales department to
benefit from different contractual conditions.
"Delivery" means the first presentation of the Products ordered by the Customer at
the delivery address indicated when ordering.
"Products" means all the products available on the Site.
"Territory" means the World.
Article 2. Object
These General Terms and Condtions of Sale aim to define the rights and obligations
of the Seller and the Customer concerning the sale of Products offered on the Site.
They apply throughout the period the Products are available online and to the
exclusion of any other document.
The General Terms and Conditions of Sale are systematically brought to the attention
of each Customer when placing an order. Consequently, validating an order implies
the Customer's full and unreserved acceptance of these General Terms of Sale.
The Seller reserves the right to modify these General Terms and Conditions of Sale
at any time by publishing a new version on the Site.
The General Terms and Conditions of Sale applicable are those in force on the date
the order is placed.
Furthermore, for each purchase of Products on the Site, the Customer will be asked
to confirm acceptance of these General Terms and Conditions of Sale in force on the
date of their order.
In addition to the possibility of purchasing Products, the Site also allows ordering
"refresh" (free) or "repair" (by quote) services.
Article 3. Products
The Products offered are those displayed on the Site on the day the Customer
consults it.
Products are offered subject to stock availability.
The unavailability of a Product is generally indicated on the page of the Product
concerned. Customers can also be informed of the restocking of a Product by the
Seller.
Although product availability is updated regularly, the Seller cannot be held
responsible in case of insufficient stock and no compensation, whatever it may be,
can be claimed from the Seller by the Customer.
The Seller, however, undertakes to inform the Customer by email of the unavailability
of Products within five (5) working days from the order date.
In this case, the Seller may, at the Customer's request:
- Either propose to ship all Products at the same time once the out-of-stock Products
are available again,
- Or proceed with a partial shipment of available Products first, and then ship the rest
of the order when the other Products are available, subject to clear information
regarding any additional shipping costs that may be incurred,
- Or offer an alternative Product of equivalent quality and price, accepted by the
Customer.
If the Customer decides to cancel their order for unavailable Products, they will be
refunded all sums paid for the unavailable Products no later than five (5) days from
payment.
The Seller shall not be liable for any stock shortages or unavailability of Products for
orders not yet accepted by the Customer.
The Seller reserves the right to change the Products offered on the Site at any time
and without prior notice.
To ensure better quality of service and availability of its Products for all Customers on
the Site, the Seller reserves the right to limit the quantity of Products that can be
purchased by a Customer, in accordance with the applicable provisions in this matter
and in particular those of Article L.121-11 of the Consumer Code.
The Seller offers photos and images of each Product on its Site. These are provided
for illustrative purposes only. The Customer is invited to consult the detailed
description of the Products in addition to the visuals. Despite the care taken in putting
these online, slight nuances, independent of the main characteristics of the products,
may exist and may depend on numerous factors including screen settings. These
nuances cannot in any way engage the responsibility of the Seller.
The Customer is invited to read and follow the instructions provided with the
Products. They undertake to use the Products in accordance with their intended
purpose. The Seller cannot be held responsible for any misuse of the Products.
Article 4. Prices
For all Products, the Customer will find the prices displayed in euros including all
taxes on the Site, as well as the applicable delivery costs (depending on the weight
of the package, excluding packaging and gifts, the delivery address and the chosen
carrier or mode of transport).
The prices include in particular value added tax (VAT) at the rate in force on the date
of the order. Any change in the applicable rate may impact the price of the Products
from the date the new rate comes into effect.
The applicable VAT rate is expressed as a percentage of the value of the Product
sold.
The Seller reserves the right to modify its prices at any time, it being understood,
however, that the price shown in the order on the day of its validation is the final
price.
Article 5. Ordering
Product orders are placed directly on the Site.
To place an order, the Customer must follow the steps described below (please note,
however, that depending on the Customer's starting page, the steps may vary
slightly).
5.1. Selection of Products and purchase options
The Customer must select the Product(s) of their choice by clicking on the Product(s)
concerned and choosing the desired characteristics and quantities. Once the Product
is selected, it is placed in the Customer's basket.
Once the Products have been selected and placed in their basket, the Customer
must click on the basket and check that the content of their order is correct. If the
Customer does not already have a customer account, they will be invited to log in or
create a customer account subject to the T&Cs. For any questions relating to the
customer account, please refer to the general terms and conditions of use.
Once the Customer has validated the content of the basket and has logged in /
registered, a form will be displayed online, automatically completed and summarising
the price, applicable taxes and, where applicable, delivery costs.
The Customer is invited to check the content of their order (including the quantity,
characteristics and references of the Products ordered, the billing address, the
delivery method, the payment method and the price) before validating its content.
For Products for which options are available, these specific references appear when
the correct options have been selected.
The Customer must in particular clearly indicate all information relating to the
Delivery, in particular the exact delivery address, as well as any access code to the
delivery address. Furthermore, the Customer must enter the information necessary
for billing (the asterisk (*) will indicate the mandatory fields that must be completed
for the Customer's order to be processed by the Seller).
5.2. Payment
The Customer can pay for their Products online on the Site using the methods
offered by the Seller at the time of purchase (currently Paypal or Credit Card and the
option to pay in 3 instalments).
The Customer guarantees to the Seller that they hold all the necessary
authorizations to use the chosen payment method.
The Seller has adopted a fully secure payment tool managed by its service provider /
partner. The information transmitted is encrypted by software and cannot be read
during transit over the network. The information transmitted is encrypted using SSL
security protocol and stored with AES-256 encryption.
The Customer's bank details are in no way transmitted or stored by the Seller.
Payment transactions are entirely processed by secure payment service providers, in
accordance with current standards.
The Customer's account will be debited as soon as the order for Products is placed
on the Site.
If the Customer decides to cancel their order for unavailable Products, the refund will
be made in accordance with Article 3 of these General Terms of Sale.
If the Customer's bank refuses payment, the Customer must contact the Seller's
customer service via the contact form on the Site to pay for the order by any other
valid payment method.
In the event that, for any reason whatsoever, opposition, refusal or otherwise, the
transmission of the money owed by the Customer proves impossible, the order will
be cancelled and the sale automatically terminated.
5.3. Order acknowledgement and tracking
Once all the steps described above are completed, a page appears on the Site to
acknowledge receipt of the Customer's order. A copy of the order acknowledgement
is automatically sent to the Customer by email, provided that the email address
provided via the registration form is correct.
The date of the order is the date on which the Seller acknowledges online receipt of
the order. The deadlines indicated on the Site only begin to run from this date.
Neither the order form that the Customer completes online, nor the order
acknowledgement that the Seller sends to the Customer by email constitute an
invoice. Regardless of the order or payment method used, the Customer will receive
the original invoice upon delivery of the Products, inside the parcel.
The Customer can check on the Site the status of their order. Delivery tracking may,
where applicable, be carried out using the online tracking tools of certain carriers.
The Customer may also contact the Seller's sales department at any time by email,
via our contact form, in order to obtain information on the status of their order.
The information that the Customer provides to the Seller when placing an order must
be complete, accurate and up to date. The Seller reserves the right to ask the
Customer to confirm, by any appropriate means, their identity, their eligibility and the
information provided.
5.4. Delivery
The terms for Delivery of the Products are set out in the "delivery policy" referred to
in Appendix 1 of these terms.
Article 6. Reserve of ownership
The goods remain the full property of the Seller until the definitive receipt of the full
price of the ordered Products and any additional costs.
The reservation of ownership is agreed in writing between the parties. However, the
transfer of risks to the Customer only occurs from the effective receipt of the
Products by the Customer or by a third party designated by him, without prejudice to
the Seller's statutory liability for the proper performance of the contract.
Article 7. Packaging
The Products will be packaged in accordance with current transport standards, in
order to ensure maximum protection for the Products during Delivery.
In the event of a return of a Product, particularly within the framework of exercising
the right of withdrawal, Customers are invited to use packaging that ensures
appropriate protection of the Product during transport.
Article 8. Right of withdrawal and returns
The Customer has a period of fourteen (14) working days from the date of receipt of
their order, to return the ordered Products, without justification or penalty.
In the event of exercising the right of withdrawal, the Product must be returned
without undue delay and at the latest within fourteen (14) days of the communication
of the decision to withdraw.
In the event that the Customer ordered several Products via a single order resulting
in multiple Deliveries (or in the case of an order for a single Product delivered in
several instalments), the withdrawal period will expire fourteen (14) calendar days
after the day on which the Customer, or a third party designated by the Customer,
physically takes possession of the last delivered Product.
To exercise their right of withdrawal, the Customer must notify their decision to
withdraw from this contract using the form present on the Site below and which also
allows for obtaining a return label necessary for the return of the Product:
(Please complete and return this withdrawal and return label request form only if
you wish to withdraw from the contract.)
To PM PARIS, 9 boulevard de la Madeleine, 75009 PARIS,
I (Customer name) :
Customer address :
hereby notify you of my withdrawal from the contract for the sale of the goods:
or notify you of my return request for the service provided (*) below:
Order of :
Received on :
Date :
The PETER AND MAY team will validate your request by sending you a return label,
within a maximum of 48 working hours.
The Products must be returned unworn, in perfect condition, with their accessories
(protective case, cleaning cloth, instructions, etc.) shipped in their original packaging
using the return label obtained in response to the withdrawal request.
The risks and costs of return are the sole responsibility of the Customer.
Any damaged, used or incomplete product will not be eligible for a refund. Therefore,
we invite you to take all necessary precautions to protect your parcel.
Subject to the conditions outlined above, the Seller will refund the VAT amount of the
order to the Customer (price of the Product and delivery costs) excluding return
costs. The Customer's bank account will be credited with said amount, within fifteen
(15) days of receipt of the Products by the Seller.
The Seller will process the refund using the same payment method as that which the
Customer used for the initial transaction, unless the Customer expressly agrees to a
different method; in any event, this refund will not incur any charges for the
Customer.
Article 9. Warranties
The Products sold by the Seller are subject to the legal warranty conditions provided
for by articles L. 217-3 to L. 217-20 of the French Consumer Code and by articles
1641 to 1648 of the French Civil Code.
These warranties are recalled on the Site, see link below:
https://www.peterandmay.com/pages/garantie-1
The Seller will refuse any claim concerning Products that have been used improperly.
Any claim concerning the Products as such and not related to delivery must be made
by registered letter with acknowledgement of receipt to the customer service at the
following address: PM PARIS - 9 boulevard de la Madeleine - 75009 PARIS (FR) or
via the contact form on the Site.
In case of a lack of conformity and/or hidden defects recognised by the Seller, if it is
decided to return the Product, the Customer must send it to the following address:
PM PARIS - 9 boulevard de la Madeleine - 75009 PARIS (FR).
The Customer must have previously obtained a return label from customer service as
well as any clarification relating to the shipment.
Legal guarantee of conformity:
The Seller shall deliver to the Customer a Product in conformity with the order and
free from defects of conformity at the time of delivery of said Product, in that the
Product shall be fit for the usual use of similar goods and shall have the
characteristics presented at the time of sale.
The Seller also is liable for defects of conformity resulting from the packaging and
instructions for use.
The action for warranty of conformity shall be time-barred 2 years from the delivery of
the goods. Defects of conformity which appear within a period of 24 months from
delivery are presumed to exist at the time of delivery, unless proven otherwise.
In the event of recognised non-conformity of a Product sold by the Seller, the
Customer may choose between the repair and replacement of the Product unless
one of these choices results in a manifestly disproportionate cost for the Seller.
If the repair or replacement of the Product are impossible, the Customer may obtain
a refund of the price paid and return the Product or keep the Product and obtain a
partial refund, unless the lack of conformity is minor.
The repair, replacement, refund or reimbursement of the Product shall be free of
charge for the Customer and shall not preclude the possible award of damages if
they are entitled to them.
In all cases, it shall be incumbent upon the Customer to prove that they meet the
conditions of the warranty.
Legal guarantee against hidden defects:
The Seller shall provide the Customer with a Product free from hidden defects which
would render it unfit for the intended use, or which would so diminish this use that he
would not have bought it, or would have paid a lower price for it, had he known about
them.
The legal guarantee for hidden defects shall be time-barred 2 years from the
discovery of the defect.
In the event of a recognised hidden defect in a Product sold by the Seller, the
Customer shall have the choice of returning the Product and being refunded the price
and costs incurred by the sale or keeping the Product and being refunded part of the
price.
The return or refund of the Product shall be free of charge for the Customer and shall
not preclude the possible award of damages if they are entitled to them.
In all cases, it shall be incumbent upon the Customer to prove that they meet the
conditions of the warranty.
Article 10. Force Majeure
The term "Force Majeure" refers to any event beyond the reasonable control of the
party suffering it, which could not have been reasonably foreseen at the time of the
conclusion of the contract and whose effects cannot be avoided by appropriate
measures, preventing the performance of its obligation.
In the event that the Seller is prevented or delayed by a case of Force Majeure in the
performance of its commitments, it undertakes to inform the Customer within
seventy-two (72) hours, specifying the precise elements constituting Force Majeure,
the reasonably foreseeable duration of the delay or prevention, and the foreseeable
consequences on the performance of the order.
The Seller shall be released from liability related to the non-performance or delay in
the performance of its obligations only to the extent justified by this case of Force
Majeure, but undertakes to use its best efforts to resume full performance without
delay. If the prevention is temporary, the performance of the affected obligations is
suspended for the duration thereof, unless the resulting delay justifies the termination
of the order. If the prevention is definitive, the order shall be automatically terminated
and the Seller shall refund the Customer without delay for any sums already paid for
the unperformed part of the order. Under no circumstances shall the Customer be
able to invoke a case of Force Majeure to release themselves, even temporarily, from
an obligation to pay any sum of money.
Article 11. Personal Data
The order process on the Site requires the communication of the Customer's
personal data. This data is used solely for the purposes of managing and tracking
orders, including their processing, delivery, and corresponding invoicing.
This data is processed in strict compliance with the provisions of the French Data
Protection Act ("Informatique et Libertés") no.78-17 of 6 January 1978 and
Regulation (EU) 2016/679, known as the General Data Protection Regulation
(GDPR).
The entire purposes and terms of data processing are described in the Privacy Policy
accessible via the tab "Privacy Policy" present on the Site.
Article 12. Intellectual property
The Site is designed and managed by the Seller.
All documents, information, texts, graphics, images, photographs or any other
content broadcast on the Site are the exclusive property of the Seller.
Consequently, they may not be reproduced, exploited, or used for any purpose
whatsoever, without the express authorisation of the publication director.
The Seller holds all intellectual property rights relating to the Products and the brands
and distinctive signs under which the Products are sold.
The Customer acknowledges without reservation the Seller's intellectual property and
undertakes not to infringe it in anyway.
More specifically, the Customer expressly undertakes not to manufacture, sell,
license or market in any way whatsoever, directly or through a third party, for their
own profit or for the profit of a third party, the Products, imitations or reproductions of
the Products or the intellectual property rights relating to the Products and brands
belonging to the Seller.
All elements present on the Site and the Site itself are protected by copyright,
trademark law, design and model law and/or any other intellectual property right.
By "elements", it is understood, but not exhaustively, photographs, images, drawings,
illustrations, texts, videos, logos, screen savers, wallpapers, brands, models,
software, etc.
These elements belong to the Seller or are used with the agreement of their owners.
No licence, nor any right other than that of consulting the Site and its content, is
granted to anyone with regard to intellectual property rights.
Any reproduction, representation, use, adaptation, modification, incorporation,
translation, marketing, partial or total, by any process and on any medium
whatsoever (paper, digital, etc.) is prohibited, without prior written authorization from
the Seller, under penalty of constituting an infringement of copyright and/or design
and model law and/or trademark law, or unfair competition.
Article 13. Complaints
The Seller provides the Customer with a contact form accessible on the Site to
submit any complaint.
Article 14. Entirety of the General Terms and Conditions of Sale
If one or more provisions of these General Terms and Conditions of Sale are
declared null, deemed not written or become inapplicable due to a change in
legislation, regulation or a court decision, only the affected provisions would be
impacted, without invalidating the entirety of these General Terms of Sale, unless
they constituted a determining element of the commitment of one of the parties.
The Customer retains all rights recognised by applicable legal and regulatory
provisions. If a condition is not explicitly mentioned, it may only be supplemented by
applicable legal or regulatory provisions and, where applicable, by the customs in
force in the remote selling sector in which the companies are headquartered in
France, provided that they are compatible with these General Terms of Sale.
Article 15. Competence and applicable law
In the event of a dispute, the Customer must contact the Seller directly to attempt to
obtain an amicable solution as a priority:
either by post to the address: PM PARIS - 9 boulevard de la Madeleine -
75009 PARIS
or via the online contact form.
In the event of a dispute concerning the application and/or interpretation of these
General Terms of Sale, the Customer has the option of resorting to conventional
mediation or any other alternative dispute resolution procedure. In accordance with
Ordinance No.2015-1033 of 20 August 2015 and Decree No.2015-1382 of 30
October 2015, any dispute or litigation referred to as a consumer dispute, subject to
Article L. 612-2 of the French Consumer Code may be subject to amicable settlement
through mediation by the CMAP– Paris Mediation and Arbitration Centre.
To submit a dispute to the mediator, the Customer may:
complete the form on the CMAP website: cmap.fr, tab “you are: a consumer”
send their request by ordinary or registered mail to CMAP Médiation
Consommation, 39 avenue Franklin D. Roosevelt, 75008 PARIS, or;
The Customer may send an email to consommation@cmap.fr. Regardless of
the method used to contact CMAP, the Customer's request must contain the
following elements to be processed quickly: their postal, email, and telephone
contact details, as well as the full name and address of the Seller, a brief
statement of facts, and proof of prior steps taken with the Seller.
Notwithstanding the foregoing, in the event of a dispute, the competent court and
applicable law shall, in principle, be that of the consumer's place of residence or
domicile.
The consumer may also, at their option, in addition to the jurisdiction of the
defendant's domicile, bring proceedings before the court of the place of actual
delivery of the goods in contractual matters, in accordance with Article 46 of the
Code of Civil Procedure.
Appendix 1
Delivery Policy
The Products offered can be delivered within the Territory.
The Products are shipped to the delivery address (or addresses) that the Customer
has indicated during the order process.
The times for preparing an order and then drawing up the invoice, before shipping in-
stock Products, are shown on the Site. These times are in calendar days, excluding
weekends and public holidays.
An email will be automatically sent to the Customer when the Products are shipped,
provided that the email address provided in the registration form is correct.
During the order process, the Seller will inform the Customer of the possible delivery
times and methods for the Products purchased.
Shipping costs are calculated based on the delivery method. The amount of these
costs will be payable by the Customer in addition to the price of the Products
purchased.
Additional fees/taxes may also apply depending on the country of shipment (e.g.,
USA under DDP).
The details of delivery times and/or costs are specified on the Site.
The Customer is informed of the delivery date set at the time when they choose the
carrier (currently UPS and/or DHL are offered), at the end of the online ordering
process, before confirming the order. They will also receive a tracking number for
their parcel.
It is specified that deliveries will be made within a maximum of thirty (30) days. If not,
the Customer must formally request the Seller to deliver within a reasonable period
and, in case of non-delivery within this period, they may terminate the contract.
The Seller will refund the Customer, without undue delay from receipt of the
termination letter, the total amount paid for the Products, including taxes and delivery
costs, using the same payment method as that used by the Customer to purchase
the Products.
The parcel will be handed over to the Customer against signature and presentation of
an identity document.
Upon receipt of the parcel by the Customer, if they believe the packaging shows
signs of damage, they have the option to:
either refuse the parcel, in which case it will be returned directly to the sender;
or request that it be made available at the carrier's office so that it can be
opened in the presence of an authorized agent.
If the parcel has been accepted by a third party, we invite the Customer to contact
the carrier via their claims form or the customer service dedicated, and to inform the
Seller so that an investigation can be opened.
If the recipient of the parcel is absent at the time of delivery, a delivery notice will be
left indicating where and when to collect the parcel. It will be held at the transport
provider's premises. The Customer must contact the transport provider for their order
to find out the period during which their parcel will be held before being returned to
the Seller. This period can vary on average from five (5) to fifteen (15) days.
In case of non-collection within the time limits set by the carrier, the parcel will be
returned to the Seller, who reserves the right to refund the Customer for the price of
the Products.
In case of a dispute concerning transport (breakage, damage, damaged
packaging…), it is advisable for the Customer to report it directly to the carrier within
three (3) days.
In case of delay in delivery, the Customer must use their tracking number and
contact the carrier as a priority, to check if the parcel is not awaiting delivery. They
can also contact the Seller via the contact form on the Site.