FAQ

You must add a product to your basket by clicking on ‘Add to basket’. The product will be added to your basket, and you will then be given the option to continue shopping or view your basket. Once you are in your basket, you can confirm your order as a guest or by logging into your account if you already have one.

If you choose to order as a guest, you’ll have the option to create a password to set up a customer account. This is optional. Next, enter your personal details and click ‘Continue’: you’ll then be asked to enter your delivery address and choose your payment method.

The carrier’s tracking link will be sent to you by email as soon as your order has been dispatched. You can view your order history and the status of your orders in the ‘My Account’ section by clicking on ‘My Orders’.

If you completed your order as a guest, you can finish setting up your account and access your order history by clicking on ‘My Account’.

Once your order has been confirmed, it is unfortunately not possible to amend it. However, you can cancel it before it is dispatched: to do so, please contact us. If the order has already been dispatched, you will need to wait until you have received it before you can request a return.

Delivery times are between 2 and 3 working days from the date the parcel is dispatched. It takes 1 to 2 days to prepare the parcel for dispatch.

These times may be subject to unforeseen circumstances. Peter and May cannot be held liable for any delays.

We are pleased to offer you free delivery worldwide.

Our delivery partners allow you to change the delivery date or address. Using your parcel’s tracking number, you can track its progress on dhl.com or ups.com. If you are not at home, the courier will leave the parcel or a delivery notice in your letterbox so that you can collect it from your nearest collection point.

When you place an order, at the ‘Addresses’ stage, you can add an address other than your delivery address by unticking the ‘Use the same address for billing’ box. You can also edit your addresses in ‘My Account’ by clicking on ‘My addresses’, where you can select a delivery address and add a billing address.

We dispatch your orders to the delivery address provided when you confirmed your order. For deliveries within France, we use UPS; for international deliveries, we may use either UPS or DHL.

We will email you the name of the carrier and your order’s tracking number once your order has been dispatched.

Shop with complete confidence on our Peter and May website. The bank details you provide are fully protected by SSL (Secure Socket Layer) encryption and are never stored in our IT system. Bank transactions in France are authenticated using 3D Secure. Your online payments are therefore fully secure, whether you pay by credit card or via PayPal.

You can pay for your order using:

credit card (VISA, Mastercard, Carte Bleue, American Express and Maestro) via Stripe;

PayPal (by credit card or via your PayPal account).

Our aim is your complete satisfaction. If this is not the case, we will be happy to accept a refund within 14 days of purchase.

Click on ‘My orders’ then ‘Make a return’ in your customer account, or simply send us an email. The product must be returned in perfect condition, unworn, complete with all parts (accessories, cases, booklet, etc.) and dispatched in its original packaging, accompanied by a copy of the invoice.

Once we have received your return, your refund will be credited immediately (however, it may take up to 15 working days to appear in your account). We are not responsible for lost returns.

We recommend using a delivery method that provides proof of delivery or a tracking number.

We advise you to take all necessary precautions to ensure the product is protected. Any product that is damaged, used or incomplete will not be eligible for a refund. If you have received the wrong item or a faulty item, please contact us.

We do not process direct exchanges. We therefore ask that you return your order to us for a refund, so that you can place a new order for the product you require.

If you have returned your order, you will be refunded via the same payment method you used when making your purchase.

For example, if you paid by credit card, you will be refunded directly to your bank account. If you paid via PayPal, you will be refunded directly to your PayPal account.

Once we have received your return, your refund will be credited immediately (however, it may take up to 15 working days to appear in your account).

Postage costs are not refunded. They are refunded only if the return is due to:

the receipt of a non-compliant product that does not match the original order;

or the receipt of a faulty product.

Select the amount you wish to spend and add the gift voucher to your basket. At checkout, you can choose to have it sent directly to the recipient by email or to receive it yourself so you can give it to them later. Add a personalised message if you wish.

Once the order has been confirmed, the gift voucher will be sent by email and is valid for one year on our website.

The gift card cannot be exchanged, refunded or resold, even in part.

It cannot be topped up or used to credit an account or another gift card.

If it is lost or expires, it cannot be replaced or refunded.

You can pass on the gift card code to a friend or family member if you wish to give it to them as a gift.