Do you need support ?

Do you have a question about your purchase or your PETER AND MAY products?

Select a subject

ORDER

DELIVERY

PAYMENT

EXCHANGE AND RETURNS

Select a question

How to place an order on the site?

How to track your orders?

How do I change or cancel my order?

How do I use my coupon code?

What are the delivery times?

What are the delivery costs?

What can I do if I am absent on the day of delivery ?

Can my delivery address be different from my billing address ?

What are the delivery methods ?

What do I do if my order is lost by the courier / if I am not delivered?

Is my payment secure?

What are the payment methods?

I have just received my product but I want to return it and be refunded. What should I do?

How do I make an exchange?

How do I get my money back after a return?

How long does it take for my return to be refunded?

Are the shipping costs refunded if I make a return?

ORDER

  • How do I place an order on the site ?

Whether or not you are already registered for our Newsletter, it is essential that you create an account on our site. To do this, click on "Login" at the top of the page, then on the "Create my account" button. ill in your personal information, then click on " Validate ". You can add a product to your shopping cart by clicking on " Add to shopping cart ". The product is added to your basket and you are then offered the choice to either continue shopping or to access your shopping cart.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

ORDER

  • How do you track your orders ?

In the space of your account, click on "Your orders". You can then access the list of your orders and their status. The Colissimo tracking link will be sent by email as soon as the order is dispatched.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

ORDER

  • How do I change or cancel my order ?

    Once your order has been validated, it is unfortunately impossible to modify it. However, before dispatch, it is possible to cancel it by contacting us.If the shipment is already in progress, you will have to wait for the reception of your order to make a return.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

ORDER

  • How do I use my coupon code ?

    Once you have selected your products, click on the "Shopping cart" at the top of the page. On the summary of your order, just before the total of your order, you will find the space to enter the coupon code you have. Once you have entered your coupon code, click on "Apply".

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

DELIVERY

  • What are the delivery times ?

Delivery times are between 2 and 3 working days from the dispatch of the parcel. The time required to prepare the parcel before dispatch is 1 to 2 days.

These times may be subject to unforeseen circumstances (bad weather, technical problems with the Post Office, etc.) which do not depend on the Peter and May brand. Peter and May cannot be held responsible for any delays..

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

DELIVERY

  • What are the delivery costs ?

France : free shipping (via UPS)


Switzerland : 15€ (via Colissimo) 


Europe (EU) : 15€ (via UPS or DHL) 


Other countries : 25€ (via DHL) 

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

DELIVERY

  • What can I do if I am absent on the day of delivery ?

If you are absent, the carrier will leave the parcel or a delivery notice in your letterbox so that you can pick it up at your post office. In the event of excessive delay, you can contact our customer service who will give you the UPS or DHL number associated with your order. You will then be able to follow the delivery of your parcel on the website www.dhl.com ou www.ups.com.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

DELIVERY

  • Can my delivery address be different from my billing address ?

    When you place an order in step 1 "Addresses" you have the possibility to add an address different from your delivery address by unchecking the box "Use the same address for invoicing". You can also change your addresses in "My Account", by clicking on "My Addresses" and then select an address for delivery and add a billing address.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

DELIVERY

  • What are the delivery methods ?

Peter and May sends your orders to the delivery address indicated during the validation of your order. For orders shipped to France, we use UPS, for international orders, UPS and DHL can be used.

The carrier, as well as the tracking number of your order will be communicated to you by email when your order is shipped.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

PAYMENT

  • Is my payment secure ?

Order with your eyes closed on our Marc Le Bihan website. The banking data you transmit to us are entirely protected by SSL (Secure Socket Layer) encryption and are never stored in our computer system. Bank transactions in France are authenticated thanks to 3D Secure. Your online payments are therefore perfectly secure by credit card and with Paypal.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

PAYMENT

  • What are the payment methods?

You can pay for your order by :

- Credit Card (VISA, Master Card, Carte Bleue, American Express and Maestro) via Stripe.

- Paypal (by credit card or Paypal account)/p>

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

PAYMENT

  • I have just received my product but I want to return it and be refunded. What should I do?

Conditions of return

Products can be returned within 14 working days.

The return costs are at the customer's expense. Your order must be in "delivered" status to be able to request a return.

Return process

It is imperative that you enclose your invoice so that your return can be processed.

You will need to keep your proof of shipment and your return tracking number, Peter and May, is not responsible for the return.

1° Go to the "My orders" section of your customer account

2° Select "Make a return" in front of the order concerned.

3° Follow the return instructions indicated on the page at this step.

4° Go to the "My Returns" tab in your customer area to find out the address to which to send your parcel.

Refunds

Refunds will be made within 15 days of receipt of your package at our premises. If you have made a return order, you will be refunded on the same payment method you used when you made the purchase

Any product that is damaged, incomplete, or whose original packaging is deteriorated, will not be refunded or exchanged.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

EXCHANGE AND RETURNS

  • How do I make an exchange?

No, we invite you to return your order for a refund, in order to place a new order for the desired product.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

EXCHANGE AND RETURNS

  • How do I get my money back after a return?

If you have made a return, you will be refunded on the same payment method you used when you made the purchase.

For example, if you paid by credit card, you will be refunded directly to your bank account. If you paid by Paypal, you will be refunded directly to your Paypal account.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

EXCHANGE AND RETURNS

  • How long does it take for my return to be refunded?

We will refund your order in one week.

Once the refund has been made, depending on your bank, the transaction may take a few days to arrive on your account. It will therefore take a maximum of 15 days for your refund to appear on your bank account.

If you have made a return order, you will be refunded on the same payment method you used to make the purchase.

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

EXCHANGE AND RETURNS

  • Are the shipping costs refunded if I make a return?

Shipping costs are not refunded. They are only refunded if the reason for the return is :

- Receipt of a product that does not correspond to the original order.

- Receipt of a defective product

Have you found an answer to your question?

Yes, thank you.

Don't panic, send us your request via our contact form.

Go to the contact form

Nous sommes disponible par téléphone du lundi au vendredi de 9h à 17h

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par télé ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !

Vous avez une question ou besoin d’aide?

Notre service client traite vos demandes du lundi au vendredi de 10h à 18h par téléphone au ou via le formulaire ci-dessous.

Avez-vous consulté notre FAQ ? Vous y trouverez toutes les informations nécessaires !